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Total Quality Management in Education: A Critical Approach

Total Quality Management in Education: A Critical Approach

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Total Quality Management in Education: A Critical Approach blends the fundamental principles and historical foundation of total quality with practical applications and examples. This book is designed for managers in higher education as well as for school principals and superintendents in schools. Total Quality Management (TQM) is a philosophy and a methodology that is widely used in business, and increasingly in education.

Quality management is needed to be maintained and completed in every industry. This is because there is a need maintain a level of customer satisfaction and product quality, but also quality control within an organisation as a whole. To have understanding of quality management within the education system, an understanding is need of what is quality management and what control systems are needed to be implemented to maintain quality management within education, but also within other industries and organisation. In addition to this, a look a supply chain quality management and how a supply chain can have an effect on quality management in education and education providers. In addition to the above, the relation to quality management in education is needed to be determine quality assurance practices within education and the process of performance in management within the education organisation. This will include the critical success factors of totally quality management within higher education providers. With this, looking at different ways education is being implemented such as e-learning and how quality management is maintained in different fields, but also how it managed within different cultures such as China since there has been an influx for the need of higher education within their society. Looking how these elements reflects in leadership and performance. Since the rise of globalization and the breakdown of many boarders, there has been a dramatic change in the higher education landscape. Looking at how globalization has affected the higher education system and the importance it has on how education is delivered to different people such has distance education. Likewise, seeing how education practices have changed and developed in the globalised world and the rapid changes in technology. Looking at this changing technology and how it has been implemented to keep up with the rapid growth of globalisation and how this has enhanced the delivery of education, such has the implementation of e-learning leadership skills with the evolving changes in education. Not only has this provide opportunities, but also challenges. Looking at how these challenges have affected the education system. And the technology that has allowed quality control system dynamics be enforced and evolutionary computations. In addition to the above mentioned, looking at data mining in higher education application and academic intelligence to maintain quality management within the organisation. While looking at trends with student applications. Also, academic coordination within universities to develop strategies for the high quality education needed within these institutions, and the increasing competition within the world market. But also developing an understanding of what students are experiencing within their universities and how the education providers are changing this to implemented strategies for high quality education.

Jacinta Austin

Jacinta Austin

Jacinta obtained her International Business degree from Griffith University 2012 and a Postgraduate Certificate in Business from University of Southern Queensland in 2014. Her interested is in business and marketing. Jacinta is currently studying a Master of Business (Marketing) from Queensland University of Technology.